Refund Policy

Effective date: 21 August 2026

Seller: Terminal to Tool. Business correspondence address available on request.

Refund requests: Helpdesk4terminal@outlook.com

1. The short version

This is a digital product delivered immediately, so the usual cancellation right works differently from a physical item. That does not mean refunds never happen. If the product is faulty, does not match its description, or you never received it, you are entitled to a remedy, and we will provide one. Beyond that, we look at goodwill requests properly rather than refusing them automatically.

Your statutory rights always apply, whatever this page says.

2. Before you buy

Because delivery is immediate, please make sure the product is right for you first. The home page sets out exactly what you receive, who the product is for, who it is not for, and what it does not do. In particular:

• It is a written product. There are no videos.
• You need your own Claude Code access. It is not included in the £39.
• It teaches a method. It does not build anything for you and guarantees no outcome.

If anything is unclear, please ask at Helpdesk4terminal@outlook.com before buying. We would rather answer a question than take a payment you regret.

3. Your cancellation right, and how immediate download affects it

For most online purchases, consumers in the UK have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

There is a specific rule for digital content that is downloaded rather than posted. Where you ask for the download to start straight away, and you acknowledge at checkout that you will lose the 14-day cancellation right once it does, that right ends when delivery begins. This is why the checkout asks you to confirm both points before payment.

If you were not asked to give that acknowledgement, or delivery had not started, the 14-day right has not been lost and you may cancel for a full refund.

4. Your statutory rights always apply

Losing the 14-day cancellation right does not remove your other rights. Under the Consumer Rights Act 2015, digital content you pay for must be:

• of satisfactory quality — what a reasonable person would expect;
• fit for purpose — including any particular purpose you told us about before buying;
• as described — matching what this website said you would receive.

If the product falls short on any of these, you are entitled to a remedy. Normally we would repair or replace the files first — for example by reissuing a corrupted download or supplying a missing file. If that cannot be done within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which can be up to the full £39.

If faulty digital content damages your device or other digital content, and we did not exercise reasonable care and skill, you may also be entitled to have the damage repaired or to receive compensation.

Nothing on this page and nothing in our Terms of Sale limits these rights. Where anything conflicts, your statutory rights win.

5. When we will always refund

• You paid but never received access, and we cannot get the files to you.
• The files are corrupted or incomplete and we cannot supply working replacements.
• The product does not match how it is described on this website.
• You were charged twice, or charged in error.
• You cancelled within the 14-day period in a case where that right had not been validly lost.

6. Goodwill requests

If none of the above applies but the product genuinely is not what you expected, write to Helpdesk4terminal@outlook.com and tell us what did not match your expectations. Requests are read by a person and considered on their merits.

We cannot promise a goodwill refund in every case — the files cannot be returned once downloaded, and a policy of automatic refunds on a digital product is open to abuse. Telling us what fell short is useful either way, because it tells us what to fix.

7. How to request a refund

1. Email Helpdesk4terminal@outlook.com from the address you used to buy.
2. Include your order reference or the date of purchase.
3. Tell us briefly what went wrong.

We aim to acknowledge within 2 working days and to resolve the request promptly. Approved refunds are returned to the original payment method. Your bank or card provider decides how long it takes to appear, typically a few working days.

8. If you are not satisfied with our response

If we cannot resolve things between us, you can raise the matter with your card provider or payment provider. Consumers in the UK can get free advice from Citizens Advice. Buyers outside the UK may have equivalent local rights and a local consumer body.

9. Contact

Refund questions can be sent to Helpdesk4terminal@outlook.com. Business correspondence address available on request.